Refund & cancellation policy

Every invitation is a personalised digital product, and you can watch the full preview before paying. Please read this policy before you pay.

Cancellation

As the video is ready the moment payment succeeds, an order cannot be cancelled after payment.

When you get a full refund

• Money was taken but the download did not work, and we could not fix it within 72 hours.
• The downloaded file is damaged or does not match the paid preview, and we could not fix it within 72 hours.
• You were charged twice for the same order.

When a refund is not possible

• Change of mind after downloading.
• Spelling or date mistakes typed by you — please use your 3 free edits instead.

How to ask

Write to us within 7 days of payment at support@invitekaro.in or on WhatsApp with your order ID. Approved refunds are sent within 5–7 working days to the original payment method.